Cix Health FAQs
Answers for TPAs, Employers, Brokers, Health Plans, Care Managers & Providers
Your questions answered, learn how Cix Health drives member engagement, improves health outcomes, and helps organizations contain healthcare costs.
TPAs (Third-Party Administrators)
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Cix Health engages members earlier in their healthcare journey, nudging them toward preventive screenings, supporting medication adherence, and guiding them to in-network providers. By helping members avoid high-cost, unnecessary, or out-of-network services, TPAs can contain costs without adding administrative burden.
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Yes. Our platform is designed to complement TPA systems and workflows. Cix Health requires minimal IT lift and ensures a smooth experience for your clients, allowing you to bring innovation without disruption.
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Yes. Cix Health is built for rapid deployment. Our team provides onboarding support, enabling TPAs to deliver new value-added services to their clients without delay.
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Absolutely. When TPAs include Cix Health in their offering, they stand out in RFPs by providing a proven engagement solution that reduces costs and enhances member satisfaction. This differentiation can be the deciding factor in competitive bids.
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Cix Health strengthens renewal conversations by giving TPAs a clear story of member engagement and improved outcomes. When employers and health plans see that members are using and valuing their benefits, renewal decisions are easier.
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No. Our solution is designed to reduce, not increase, administrative complexity. Members receive the support they need digitally, which means fewer service calls and less manual follow-up for your teams.
Health Plans
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We use personalized nudges, reminders, and education to keep members involved in their care. By streamlining access to benefits and wellness tools, Cix Health delivers engagement rates up to 3x industry averages, ensuring members use benefits effectively
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Yes. Our platform encourages members to complete preventive screenings, manage chronic conditions, and follow care plans, all key components of quality metrics in value-based programs. This improves outcomes while lowering costs.
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Unlike single-purpose apps, Cix Health serves as a complete hub for member engagement. It’s easy for members to use, and its simplicity drives real-world outcomes that health plans can see in lower utilization of costly services.
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We take compliance seriously, maintaining HIPAA compliance and secure data handling. All member information is encrypted and protected at every stage.
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Yes. By engaging members in preventive care, immunizations, and chronic condition management, Cix Health helps close gaps in care that directly influence these scores.
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Members often struggle with fragmented benefit systems. Cix Health eliminates that frustration by putting everything in one hub, backed by helpful nudges. The result is a smoother, more supportive member journey.
Employers
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Employers face the dual challenge of rising healthcare costs and employee dissatisfaction with benefit complexity. Cix Health solves both problems by centralizing benefits, encouraging preventive care, and helping employees stay healthier, all while saving the company money.
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Our platform helps employees make informed choices: using in-network providers, completing preventive screenings, and managing medications effectively. These small shifts add up to significant reductions in claims costs for employers.
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Yes. Employees can access everything in one place: ID cards, benefit information, reminders, and wellness tools. Even employees who aren’t tech-savvy find Cix Health intuitive and easy to navigate.
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Absolutely. When benefits feel simple, employees are more satisfied. They value having a supportive tool that makes their healthcare journey easier, which strengthens loyalty to the employer.
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Cix Health complements existing wellness efforts with digital reminders and health tips that reinforce healthy behaviors. It helps employees take full advantage of employer wellness offerings.
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Employers can often go live with Cix Health faster than expected. To learn about timelines for your organization, reach out to our team.
Brokers
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By adding Cix Health to your benefits portfolio, you give clients a proven way to reduce costs and engage employees. This helps you differentiate your offerings and win more RFPs.
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Yes. Brokers who offer Cix Health see stronger renewals because employers value the increased engagement and satisfaction it creates for their workforce.
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We partner with brokers by providing enablement materials to make it easier to position Cix Health during proposals and renewals.
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Yes. Cix Health is a renewal differentiator that gives brokers tangible value to bring to clients year after year.
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Absolutely. By showcasing engagement and retention metrics, brokers have a competitive advantage when responding to RFPs.
Care Managers & Providers
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We extend the reach of care managers by providing members with reminders, nudges, and digital resources that reinforce care plans between visits. This keeps members engaged and on track without adding extra work for staff.
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Yes. Our platform prompts members to follow medication schedules, attend preventive appointments, and complete follow-ups, all critical to adherence and outcomes.
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Cix Health is built to complement, not replace, existing care management systems. This means providers can extend their impact digitally without adding new administrative burdens.
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Providers in value-based arrangements benefit from higher quality scores and reduced unnecessary utilization when members are more engaged and compliant.
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Yes. By engaging members in preventive care and chronic condition management, providers and care managers see improvements at scale across their patient populations.
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We’ll work with you to determine how Cix Health fits into your existing workflows and populations.