The Hidden ROI of Digital Health: Cost Control Beyond Claims
For years, success in health benefits was measured by one thing: claims savings. If claims costs went down, the program was considered a win. But in today’s complex healthcare environment, that view is incomplete.
Forward-thinking CFOs, brokers, and employers now recognize that if you’re only measuring claims, you’re missing a huge part of the picture. Modern digital health platforms generate value that extends far beyond claims, delivering measurable impact in productivity, retention, and operational efficiency.
A true cost-control strategy doesn’t just react to expenses already incurred. It builds a healthier, more engaged, and more resilient workforce, reducing costs before they hit the claims file. That’s where the hidden ROI of a comprehensive healthcare platform like Cix Health comes in.
Boosting Productivity Through Proactive Health
Employee health directly impacts business productivity. Absenteeism is costly, but “presenteeism,” when employees are at work but unable to perform at their best due to health issues, can be even more expensive. Chronic conditions are a leading driver of both.
A fragmented benefits system makes this worse. When employees struggle to navigate care or manage conditions, their health suffers, and so does their work performance.
Cix Health changes this by providing a single, intuitive access point for all health and benefits needs, integrating personalized care journeys, medication reminders, and virtual support. This improves medication adherence, reduces care gaps, and lowers hospital readmission costs by 60–70%.
Even minor stressors matter. Robin, a member managing multiple conditions, shared: “The hardest part of my day is remembering to take my noon and evening pill.” By offering smart reminders and a centralized platform for managing medications, Cix Health removes this cognitive burden, freeing employees to focus on their roles and driving daily ROI.
Chronic condition management is about consistency. A missed check-in or lapse in medication can turn manageable conditions into emergencies. David, who lives with Type 1 Diabetes, shared: “I hurt every day, all day. I wouldn’t wish this on my worst enemy.” With proactive support, employers can help prevent crises, protecting both employee well-being and productivity.
Driving Retention with a Modern Benefits Experience
In a competitive job market, benefits can be the deciding factor for top talent, but only if employees can use them.
A confusing or fragmented system creates frustration and erodes trust. Cix Health replaces that friction with a streamlined experience, consolidating dozens of tools into one modern platform. The result? A 6X increase in active users when members receive innovative, personalized outreach, leading to better benefit utilization, higher satisfaction, and a 54% member retention rate at 90 days.
This matters even more for employees who are caregivers. Brittney, caring for her parents, explained: “It’s very hard as a family member—suddenly there’s an emergency and I have to answer questions.” Cix Health provides caregivers with an organized, accessible hub for critical information, thereby reducing stress and strengthening their loyalty to their employer.
Reducing the Hidden Cost of Administrative Burden
Administrative inefficiency is one of the least visible, but most expensive, drains on healthcare systems. HR teams, providers, and employees lose hours each week navigating benefits silos.
Becky, a pediatric nurse, shared: “I spend a lot of my day on the phone with insurance companies and pharmacies. That’s not what I went to nursing school for.”
Cix Health streamlines these processes, providing a single source of truth for benefits, provider details, and medication history. This eliminates repetitive calls and frees up skilled staff to focus on what matters most: patient care. The operational efficiency gained here delivers a measurable, often overlooked ROI.
Seeing the Whole Picture: From Claims Savings to Total ROI
When you look beyond claims, the actual value of digital health becomes clear. Employers working with Cix Health have achieved up to a 315% return on investment—not just through better rates, but by building a system that improves health, boosts engagement, and increases efficiency.
The time to close care gaps is now. Cix Health helps organizations reduce costs, prevent readmissions, and empower members to manage their health every step of the way.
Ready to see the ROI you’ve been missing? Book a strategy session with the Cix Health team today and start building a healthier, more cost-effective benefits program.